Legal

Privacy Policy

What information we collect when you use Sible AI, how we use it, who we share it with, how long we keep it, and the choices you have.

Effective May 15, 2026Updated October 10, 2026

Sible AI (“Sible,” “we,” “us,” or “our”) operates the Sible mobile application and related websites and services (collectively, the “Service”). This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices you have. It applies to all users of the Service worldwide.

If you do not agree with this Policy, do not use the Service.

01Who we are

Sible AI is a studio building AI characters that users can chat and speak with. Sible AI is a Delaware-organized entity, contactable at team@sible.ai.

For the purposes of the EU/UK GDPR, Sible AI is the data controller of personal information collected through the Service.

02Information we collect

We collect the following categories of information.

2.1 Account information

When you create an account we collect your email address, a username or display name, your password (stored hashed — we never see your plain-text password), and basic profile preferences you choose to provide. We collect your date of birth to verify that you are at least 18 years old.

2.2 Chat messages, images, and conversation context

We store the full content of your text conversations with our AI characters on our servers. This includes every message you send to a character, every reply the character generates back to you, timestamps, the character you spoke with, and any reactions or edits you make. These messages are linked to your account.

We store messages so that:

you can return to a character and continue a conversation where you left off across sessions and devices;
the character can remember context, personality cues, and relationship state across long-running interactions;
you can scroll back through your history;
we can debug issues you report, prevent abuse, and enforce our Terms.

To generate a reply, Sible sends your message, any attached image, your display name, a pseudonymous account identifier, and relevant conversation context to Microsoft Azure AI Foundry.

2.3 Voice, audio, and call images

We process voice-message uploads and live-call audio to create transcripts. Incoming audio and camera or screen images used during calls are temporary and are not saved as conversation media. Transcripts and replies remain in your conversation history until you delete them or delete your account.

Generated audio for chat replies is scheduled to expire after 30 days; the text reply remains in your history. Temporary audio files used to deliver call replies are scheduled to expire after one hour. Automated removal is being rolled out; stored files may remain while we review the historical inventory. Images you deliberately attach to chat remain until you delete the conversation or your account.

Voice-message and live-call audio is sent to transcription providers to create a transcript. The transcript and relevant conversation context may be sent to AI providers to generate a reply.

If you do not want voice audio collected, do not use voice features — text input remains fully available.

2.4 Device, technical, and usage data

We automatically collect: device model, operating system and version, app version, language and region, IP address, approximate location derived from IP, crash logs and diagnostic reports, and event-level usage data such as which characters you opened, which screens you visited, session length, and feature interactions.

2.5 Payment information

Subscriptions and in-app purchases are processed exclusively through the Apple App Store or Google Play. We do not receive, store, or process your full payment-card number. From the platform we receive only a transaction confirmation, the product purchased, and an anonymized subscription identifier so we can grant entitlements to your account.

2.6 Communications with us

If you email us, send us a support request, complete a survey, or post in our community channels, we keep a copy of that correspondence and any information you provide in it.

2.7 Information from third parties

If you sign in using a third-party identity provider (such as Apple or Google), we receive the basic profile information that service shares with us according to your settings.

03How we use information

We use the information described above to:

operate the Service — generate replies, deliver voice and text, maintain conversation memory, sync across devices;
create and manage your account, authenticate you, and grant subscription entitlements;
improve and develop the Service, including evaluating new models, debugging, and measuring quality;
train and refine our AI models using only aggregated and de-identified data — see Section 06;
enforce our Terms, prevent abuse, fraud, spam, and harmful or illegal use;
communicate with you about your account, security, updates, and (with your consent where required) product news;
comply with legal obligations and respond to lawful requests.

Legal bases (EU/UK users): we rely on (a) performance of a contract with you, (b) our legitimate interests in operating, securing, and improving the Service, (c) your consent where required (e.g., marketing communications, optional voice features), and (d) compliance with legal obligations.

04Where your information is stored

The Service and its primary database are hosted using Microsoft Azure. Your account data, chat messages, voice recordings, transcripts, and operational logs are processed on Azure infrastructure.

Our primary servers are located in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. and other countries where Microsoft operates infrastructure. For EU/UK users we rely on Standard Contractual Clauses and equivalent safeguards to legitimize these transfers.

05How long we keep your information

Data	Retention
Account info (email, profile)	While your account is active. Deleted within 30 days of account deletion.
Text messages with characters	Stored indefinitely on our servers until you delete them or delete your account. You may delete individual conversations from the app or request bulk deletion via email.
Voice transcripts and reply audio	Transcripts remain until you delete them or delete your account. Chat reply audio expires after 30 days; temporary call reply files expire after one hour. Expired files are queued for removal. Incoming audio and call images are not retained as conversation media.
Payment / entitlement records	Retained as required by tax and accounting law (typically 7 years).
Diagnostic and crash logs	Up to 90 days, then deleted or aggregated.
Aggregated / de-identified analytics	May be retained indefinitely as it no longer identifies you.
Records related to legal claims, fraud, or abuse	Retained as long as necessary to resolve the matter.

When you delete your account, we delete or irreversibly de-identify your personal information on the schedule above, except where we are required by law to keep it longer.

06AI training and model improvement

We may use information collected through the Service to improve the quality of our AI characters and models. We only use aggregated and de-identified data for training. Before any conversation data enters a training set, we strip identifiers (account ID, email, names, contact info, and other obvious personal markers) and aggregate the remaining content so individual users are not re-identifiable.

We do not sell raw conversations or voice recordings, and we do not allow third-party AI providers to train their public foundation models on your conversations.

07How we share your information

We do not sell your personal information. We share it only in these limited circumstances:

7.1 Service providers (sub-processors)

We share information with vendors that help us run the Service, under contracts that restrict their use of that information to providing services to us:

Microsoft Azure — hosting, storage, networking, and compute for the entire Service.
Apple and Google — for App Store and Google Play in-app purchase processing, app distribution, push notifications, and (if you choose) social sign-in.
Email and customer-support tooling — for sending account, security, and (with consent) marketing emails, and for handling your support requests.
Crash-reporting and analytics tooling — for diagnostics and product analytics.

7.2 AI and voice providers

Before sharing data with these third-party AI services, the iOS app asks for your permission on its AI Data Sharing screen. Accepting the Terms of Service alone does not grant this permission. If you decline, AI chat and voice features remain off; you can still browse the app.

Sible uses these providers to deliver chat and voice features:

Microsoft Azure AI Foundry — receives messages, attached images, display name, a pseudonymous account identifier, conversation context, and voice transcripts to generate character replies and conversation memories. It also receives voice-message and live-call audio to create transcripts.

These providers may process the information only to supply services to Sible. They are required to provide the same or equivalent protection described in this Policy, and Sible does not permit them to use your content for advertising or to train public foundation models.

7.3 Legal and safety

We may disclose information when we believe in good faith it is necessary to comply with a law, regulation, subpoena, or other legal process; to enforce our Terms; to protect the rights, safety, or property of Sible, our users, or the public; or to detect, prevent, or address fraud or security issues.

7.4 Business transfers

If Sible is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will require the recipient to honor this Policy or notify you before your information becomes subject to a different policy.

7.5 With your consent

We may share information for any other purpose with your consent.

08Your rights and choices

You have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you.
Correction — ask us to correct inaccurate information.
Deletion — delete individual conversations or voice recordings from inside the app, or request deletion of your entire account and associated data by emailing team@sible.ai.
Portability — request an export of your data in a structured, machine-readable format.
Objection / restriction — object to or restrict certain processing.
Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting prior processing. In the iOS app, open Settings → Privacy and select Withdraw AI Permission. This stops new AI chat and voice requests from that installation and ends an active call. Existing history is not deleted; contact us to request deletion or withdrawal across your account.
Complain — lodge a complaint with your local data protection authority.

To exercise any of these rights, email team@sible.ai. We will respond within the time required by applicable law (typically 30 days). We may need to verify your identity before acting on your request.

09California residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the CPRA:

the right to know what personal information we collect, use, disclose, and (if applicable) sell or share;
the right to delete personal information we have collected from you;
the right to correct inaccurate personal information;
the right to opt out of the sale or sharing of personal information — we do not sell or share personal information as those terms are defined under the CPRA;
the right to limit use of sensitive personal information;
the right to non-discrimination for exercising your rights.

In the preceding 12 months, we have collected the categories of personal information described in Section 02 (identifiers, account information, audio recordings, internet/network activity, geolocation derived from IP, commercial information related to purchases, and inferences drawn from any of the above). We collect this information for the business purposes described in Section 03, and we disclose it to the sub-processors listed in Section 07.

To exercise California rights, email team@sible.ai with the subject line “California Privacy Request.” You may use an authorized agent to submit a request on your behalf.

10European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, the UK, or Switzerland, you have the rights set out in Section 08 under the EU GDPR, UK GDPR, and Swiss FADP respectively. International transfers of your information out of the EEA, UK, or Switzerland are made under Standard Contractual Clauses or other lawful transfer mechanisms.

You can contact our data protection point of contact at team@sible.ai.

11Children

The Service is intended only for people aged 18 and over. People under 18 may not create an account or use the Service. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided us with personal information, contact us at team@sible.ai and we will investigate and delete that information.

12Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), encryption of stored credentials, access controls, and regular monitoring. No internet service can guarantee absolute security. If you believe your account has been compromised, contact us immediately at team@sible.ai.

13Third-party links and services

The Service may contain links to third-party websites or services that we do not control. This Policy does not apply to those third parties. Review their privacy policies before providing them with information.

14Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this Policy and, for material changes, give you additional notice (such as in-app notification or email). Your continued use of the Service after a change takes effect constitutes acceptance of the updated Policy.

15Contact us

If you have any questions about this Privacy Policy or our data practices, email us at team@sible.ai.